Terms of Service

Fertilizing | Weed Control | Aeration | Lawn Renovation | Organics

Renewal/Prepay Letters

Renewal letters will be sent out each November indicating which services we have you scheduled for in the upcoming season. This letter also includes your pre-payment amount if you choose to do so. Absence of pre-payment DOES NOT constitute the canceling of services. Absence of response from said emails or letters DOES NOT constitute the canceling of services.

Renewal of Services

All services and programs, apart from our Plug Aeration and Overseeding, continue from service to service, year to year unless we are notified otherwise. Our customers can cancel at anytime, for any reason, with a written, verbal, or emailed communication with our office. Monies owed are due immediately upon cancellation. Refund of pre-payments for services not completed shall be done via Check or to the Credit Card that was initially used.

Invoicing

Upon completion of a service, an email will generally be sent out within 6  hours. This After Service Email will include what we have performed on your property, products used, technician notes, and an invoice. Please note, you must have an account on our Customer Portal to view your invoice. For customers who do not have an email on file, we will mailout or leave a paper invoice. Please allow a few additional days for this to arrive. If you would prefer to receive a paper invoice in-lieu of the email, we are happy to make that change however please note there is far less  valuable information regarding your lawn on the paper invoices. Customers are to receive either a paper invoice, or email invoice, not both.

Payments

Fertilawn accepts both Checks and Credit Card payments. Services shall be billed to the Credit Card on file upon completion unless customer pre-payment has been received via Check/Credit Card prior to service. Credit Card information is kept offsite through our 100% PCI compliant vendor; we do not keep full Credit Card information in-house, nor do we have access to such information after the initial input into our software.
If a customer has prepaid for the previous season, we WILL NOT automatically run the prepayment for the upcoming season. It will simple revert to autopay unless we hear differently.

Pre-Notification

Customers may opt into our pre-notifications at no charge. We use automated “Text Pre-Notification”. These text messages will generally be sent to your cell phone the day before service is to be completed. If a cell phone with texting is not available, you request a traditional Call-Ahead the day before in lieu of a Text Pre-Notification. However, we do prefer to use the text message in most cases.
Reminder- Please keep unnecessary responses, such as “Thank you” and “OK” to a minimum. While we appreciate the feedback, we do get charged on our end per text sent and received.

Budget Billing/ Installments

Budget billing takes your total service cost for the season and splits the cost over 12 monthly easy-to-budget payments. The installments shall start/renew the 1st of December each year, with the final payment November 1st. For customers signing up for budget billing mid-season, the remainder of services to be completed will be divided over the remaining months with November 1st being the last payment for that season. Additional services may be added to the installment plan OR be billed to the Credit Card on file upon completion.

Fuel Surcharge

We try very hard to not adjust our pricing mid-season, however it is very difficult to predict the rising and falling of gas prices. During times of excessive gas prices, over $4.00/gal of 87 octane gas, Fertilawn reserves the right to charge a small surcharge to each service. This adjustment is not to be more than $2.00 per service, and shall be based off the previous 2 week local average of fuel pricing. It shall also only be applied to non-prepaid services.

Locked Gate Policy

It is the customers job to let us know if they have a locked gate that will need to be unlocked prior to our visit. We will then setup a Text Pre-Notification to be sent out the day before service as to allow you time to open the gate prior to 6am on the day of service.

In the event that we arrive at the property and are not able to get into the back yard, we will complete the service for only the areas we are able to get and credit the account for areas we could not get. At that point customers have the option to have us come back for the backyard for an additional fee (our minimum application price in most cases), or forgo having that area treated until the next scheduled visit. We will default to holding off on the backyard until the next scheduled visit unless we hear differently.

PLEASE NOTE-The BEST situation for a locked gate is using a coded lock, in which we (Fertilawn) have the code as well.

Rescheduling

Routing is only done one day in advance due to weather. You do not have to call us to schedule your visits.

In the event that we are unable to complete your service on the scheduled day, we will automatically reschedule it.

PLEASE NOTE- If a customer requests holding off on an a service on their scheduled day, we will reschedule it for a different day when our technicians are nearby and there may be a delay in service due to this.

Dog/Animal Policy

PLEASE PLEASE PLEASE have dog poop cleaned up as much as possible prior to our visit. If we know you have a dog, we can also set you up with a Text Pre-Notification the day before. We do reserve the right to reschedule lawn services if an excessive amount is seen.

Please ensure that your dogs are kept inside, within reason, during our scheduled visit days. If we see that an animal is outside when we arrive we will knock on the door to bring the dog inside. If we are unable to get a hold of anyone, we will complete the service for only the areas we are able to get and credit the account for areas we could not get. At that point customers have the option to have us come back for the remaining areas for an additional fee (our minimum application price in most cases), or forgo having that area treated until the next scheduled visit. We will default to holding off on the backyard until the next scheduled visit unless we hear differently.

Providing Lawn Care to the Minneapolis area since 1978

Your Lawn. Our Passion.